• Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe.

• What is your privacy policy?

At Luso Americano Bookstore we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases.

• What are my payment options?

We accept American Express, MasterCard, Discover, Visa & PayPal online. If you want to call in your credit card information and complete your purchase by phone, you may. Call 1(973)589-4600 to place the complete order and payment over the phone.

• Canceling or Modifying an Order

Once your order has been accepted and scheduled to ship there are limited modifications that you may make to your order.  To make any changes to your order please call 1(973)589-4600.

• Returns

If you decide that an item you ordered is not the one you want and it has been scheduled to ship, you will have to contact our office by email (bookstore@lusoamericano.com) or phone (973 589-4600) as soon as you receive the shipment.

• What happens if an item in my order is out of stock?

Sometimes items may fall out of stock while we are processing your order. In this event, you will receive an email notification. If you have other items in your order, they will be shipped as scheduled. The amount paid for the out of stock item will be refunded to you.

• What is the personal information that we collect?

Personal information is information that can be used to identify, contact or locate you. For example, personal information can include your name, e-mail address, billing address, shipping address, phone number, or credit card information.

 

• Why do we collect personal information?

We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business.

 

•  How do we collect your personal information?

As a general matter, you can browse on our websites without submitting your personal information to us. However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:

Making a purchase or placing an order online

Creating an online account

Contacting customer service

 

•  How do we use your personal information?

Luso Americano Bookstore uses your personal information to provide you with a superior customer experience through our website and, as necessary, to administer our business. For example, we use your personal information to:

Provide superior customer service;

Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our services;

Make communications necessary to notify you regarding security, privacy, and administrative issues;

Manage our business.

      

• With whom do we share your personal information?

Protecting the privacy and security of your personal information is a priority at Luso Americano Bookstore. Luso Americano Bookstore DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.

      

     *Credit Card Companies. Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions.

     *Law enforcement officials and as required by law. Luso Americano Bookstore may release personal information to third parties when we determine, in our judgment, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the terms of any of our policies or user agreements; or (c) protect the rights, property or safety of Luso Americano Bookstore, our employees, our customers, users, or others.

      

• How do we secure your personal information?

We take significant and appropriate security measures, including physical, technological and procedural measures, to help to safeguard your personal information and to prevent unauthorized access and disclosure. In addition, we use industry-standard technology, such as firewalls and encryption in the transmission of certain sensitive personal information, designed to prevent unauthorized persons from gaining access to your personal information, and, as technology develops, we intend to take additional measures to improve security.

 

• Questions or comments and enforcement

If you have any questions about this Privacy Policy, please contact us at bookstore@lusoamericano.com or call customer service at 1(973) 589-4600